Ferlina

Customer Support with Technical Specialization

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Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Bachelors degree

Last Active

June 29th, 2026 (12 days ago)

Member Since

January 25th, 2023

Profile Description

Remote SaaS Support Specialist with over 10 years of experience in customer service and enterprise technical support. Proven background in Microsoft 365 troubleshooting, ticket management, SLA monitoring, and cloud-based issue resolution. Experienced in delivering reliable remote support within structured global environments.

Top Skills

Customer Support » SaaS

Experience: 10+ years

Customer Support specialist with SaaS platform experience, combining 10+ years of client-facing support with hands-on Microsoft 365 cloud troubleshooting. Proficient in managing service tickets, resolving technical issues, and maintaining SLA-driven performance standards.

Customer Support » Customer Service

Experience: 10+ years

Customer-focused support specialist with 10+ years of experience managing inquiries, resolving concerns, documenting cases, and maintaining service standards within structured and SLA-driven environments.

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Hands-on experience supporting Microsoft 365 in enterprise environments, including troubleshooting email, cloud storage, and productivity applications. Skilled in user guidance, issue resolution, and structured ticket management.

Other Skills

Basic Information

Age: 40

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mandaue, Cebu

Tests Taken: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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