Top Rated Virtual Assistant | E- commerce Specialist  

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 26th, 2024 (2 days ago)

Member Since

January 24th, 2023

Profile Description

I am a dedicated and enthusiastic customer service representative with over 4 years of proven track record in various aspects of customer engagement, including customer onboarding, acquisition, and retention. My focus is on nurturing professional relationships to drive business growth and profitability. I excel in listening to customer needs, surpassing productivity goals, and staying updated on company offerings to provide swift problem resolution and ensure exceptional service delivery.

My commitment extends to resolving complaints promptly and ensuring client satisfaction, consistently exceeding expectations. I am poised to make a substantial impact on your team, leveraging my expertise in:

Customer Support
Customer Acquisition
Customer Success
Customer Onboarding<8efe80624d780eba0c6493ec45140364>Email, Phone, and Chat Support<8efe80624d780eba0c6493ec45140364>Email Management
Calendar Management
Research
Establishing and maintaining lasting customer relationships
Order Processing, Tracking, and Fulfillment

Key Skills Include:
Outstanding communication and presentation skills
Effective multitasking, prioritization, and time management
Ability to work autonomously with attention to detail
Strong team player mindset
Proficiency in Google Workspace and Microsoft Suite
Excellent phone and email etiquette
Expertise in complaint resolution and organizational skills
Customer-focused orientation and adaptability

I am proficient in utilizing various tools such as:
Zendesk
Trello
Asana
Tidio
Aftership
RingCentral
Amazon Seller Central
Shopify Inbox

With polished communication skills and a knack for overcoming objections, I am ready to contribute to your team's success and am available whenever needed.