Appointment Setter/ Cold Calling/ Virtual Assistant

Assisted in developing social media marketing strategies for various clients by conducting market research and competitor analysis. Created compelling and engaging social media content for different platforms, including Facebook, Instagram, Twitter, and LinkedIn. Managed social media accounts for clients by posting regular updates, responding to comments and messages, and engaging with the audience. Monitored and analyzed social media metrics to measure the effectiveness of campaigns and provide recommendations for improvement. Collaborated with the graphic design team to develop visually appealing graphics and videos for social media posts. Conducted keyword research and optimized social media content for better search engine visibility. Assisted in running paid social media advertising campaigns on platforms such as Facebook Ads and Google Ads.

Responsibilities: Responding to customer inquiries and resolving complaints in a timely and professional manner. Providing accurate information about products, services, and company policies. Assisting customers with troubleshooting technical issues or navigating through online platforms. Processing orders, returns, and exchanges accurately and efficiently. Maintaining customer records and updating relevant information as necessary. Collaborating with other teams, such as sales or technical support, to resolve complex customer issues. Taking ownership of customer problems and following up to ensure their satisfactory resolution. Identifying and escalating unresolved issues to the appropriate internal departments. Collecting customer feedback and suggesting improvements to enhance the overall customer experience. Continuously updating knowledge about products, services, and industry trends to better serve customers. Achievements: Meeting or exceeding customer satisfaction targets. Reducing average response and resolution times. Increasing the first-call resolution rate, minimizing the need for customers to contact support repeatedly for the same issue. Developing and implementing new training programs or resources to improve the skills and knowledge of the support team. Implementing customer feedback surveys or systems to gather insights and make data-driven improvements. Mentoring and assisting new team members to help them quickly ramp up their skills and confidence. Creating and maintaining a knowledge base or support documentation to empower customers to self-serve and find answers independently. Handling high-stress situations or difficult customers effectively to ensure a positive outcome. Collaborating with other departments to identify and resolve recurring customer issues. Contributing to a positive and supportive team culture, leading to high employee satisfaction and retention rates.

Customer Service: Assisting customers with inquiries, complaints, and providing solutions to their problems to ensure high customer satisfaction levels. Achievements: Implemented a new customer service feedback system that improved response time by 30%. Received multiple positive customer feedback and recognition for providing exceptional service. Sales and Marketing: Identifying potential customers, promoting products or services, and closing sales. Achievements: Exceeded sales targets consistently, resulting in a 20% increase in revenue. Developed a new marketing strategy that increased customer engagement by 15%. Relationship Building: Building and nurturing relationships with existing customers to foster loyalty and encourage repeat business. Achievements: Implemented a customer loyalty program that resulted in a 25% increase in customer retention. Developed personalized outreach campaigns that increased customer satisfaction by 20%. Product Knowledge: Thoroughly understanding the products or services offered, effectively communicating features and benefits to customers. Achievements: Conducted product training sessions for the sales team, resulting in a 10% increase in product knowledge and better sales performance. Received commendations for excellent product knowledge from both colleagues and customers. Problem-solving: Identifying customer needs, resolving conflicts, and finding creative solutions to meet customer expectations. Achievements: Successfully resolved a high-stakes customer complaint, resulting in the retention of a key client and preventing potential negative publicity. Developed a streamlined process for handling customer issues, reducing resolution time by 40%.