A driven and adaptable professional with a passion for Customer Satisfaction, I bring 5 years of experience in Customer Care. Known for my strong problem-solving abilities and commitment to achieving results, I thrive in fast-paced environments where I can collaborate with diverse teams to overcome challenges and drive innovation. With a focus on continuous learning and improvement, I am eager to leverage my skills and contribute positively.
Experience: 1 - 2 years
Video editing is a hobby for me and has edited videos that are uploaded in my social media accounts. Proficient in using multiple AI editing tools ( Premiere Pro, Canva, CapCut)
Experience: 2 - 5 years
Addressing complex issues related to account management, transactions, fraud prevention, and regulatory compliance. Successfully navigating these challenges requires critical thinking, problem-solving skills, and attention to detail. Solve complex technical issues and assist customers facing connectivity problems, network outages, or device issues whether it's troubleshooting internet connectivity. Resolving billing discrepancies or assisting with device setup.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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