Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 29th, 2024 (17 days ago)

Member Since

January 22nd, 2023

Profile Description

Job Experiences:

Amazon Customer Care Specialist
Primary Role: Customer Support
Responding to customer inquiries
Troubleshooting and resolving issues
Managing orders
Possessing product and service knowledge

eBay E2M (Mediator)
Primary Role: Customer Service
Acting as a mediator between buyers and sellers
Managing feedback
Troubleshooting account-related issues
Possessing product and service knowledge

Healthcare Executive
Primary Role: Provider Support
Conducting outbound calls to insurance companies
Ensuring providers' claims are processed and paid correctly
Responding to emails for additional support
Performing data entry tasks

Healthcare Support 
Primary Role: Customer Service
Handling inbound calls from healthcare providers
Providing Explanation of Benefits (EOB) from patients' claims
Offering information on claims status and patient benefits
Resolving claim denials
Assisting patients in finding nearby healthcare providers

Phone Banker
Primary Role: Customer Support
Assisting customers with their financial concerns
Troubleshooting account issues
Ensuring account security, including reporting fraudulent activity
Providing information about fees
Understanding customers' financial situations

Tools Handled: 
MS Teams
Avaya X
Softphone
GCP
CRM
Slacks
Outlook
Microsoft Excel
Microsoft office
Zoom/Skype
Google Drive