James

Looking for part time for any position

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 17th, 2024 (2 days ago)

Member Since

January 21st, 2023

Profile Description

Dedicated and results-driven professional with a robust seven years and eight months of tenure at TELUS International Philippines. Proven expertise in both sales and technical support roles, showcasing adaptability and a strong commitment to achieving organizational goals. Adept at building and maintaining client relationships, resolving complex technical issues, and consistently exceeding performance targets.Work Experience:Sales Representative (3 years and 8 months):Spearheaded the sales department, consistently surpassing quarterly revenueDeveloped and implemented innovative sales strategies, resulting in a 10% increase in client acquisition.Cultivated strong client relationships, earning a reputation for exceptional customer service and satisfaction.Technical Support Representative (4 years):Provided top-tier technical support, resolving complex issues promptly and efficiently, leading to a 100% improvement in customer satisfaction.Played a pivotal role in the training and onboarding of new teaUpgrade to see actual infombers, contributing to a cohesive and knowledgeable support team.Collaborated with cross-functional teams to identify and address product improvement opportunities, enhancing overall customer experience.Key Achievements:Recognized as the "Top Sales Performer" for consecutive quarters, showcasing a consistent track record of meeting and exceeding sales targets.Received commendations for outstanding technical support, with a focus on quick issue resolution and client satisfaction.Skills:Sales Strategy DevelopmentClient Relationship ManagementTechnical TroubleshootingTeam Leadership and CollaborationProduct Knowledge and TrainingGoal Setting and AchievementEducation:Bachelors of Science in Entrepreneurship major in Marketing

Professional Development:Certified Lean Six Sigma White Belt Conclusion:
With an extensive background in both sales and technical support within a single company, I bring a unique blend of skills and experience that contribute to organizational success. I am committed to delivering exceptional results and continually improving processes to drive efficiency and customer satisfaction.

Top Skills

Real Estate » Appointment Setting

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Office and Administration » Transcription

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Human Resources

Office and Administration » Microsoft Excel

Basic Information

Age
29
Gender
Male
Website
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Address
Quezon City, Manila
Tests Taken
IQ
Score:  114
DISC
Dominance: 31
Influence: 18
Steadiness: 35
Compliance: 16
English
C2(Advanced/Mastery)
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