Marc
Technical Support Engineer | Front-End (CSS/HTML) • SaaS Platforms • API Trou
With Timeproof
Overview
Looking for any work (8 hours/day)
at $9.43/hour ($1,818.18/month)
Bachelors degree
Last Active
June 3rd, 2026 (7 days ago)
Member Since
January 20th, 2023
Profile Description
Technical Support Engineer with proven experience in high-volume SaaS environments, also currently serving as a Shift Manager leading day-to-day support operations and handling escalations.
I specialize in diagnosing and resolving a broad range of technical issues, including complex and ambiguous cases, across APIs, front-end systems, and data workflows.
In my current role at Yotpo, I manage support queues, prioritize workloads, and take ownership of high-impact issues, working closely with Tier 2 support and Customer Success teams to ensure timely, high-quality resolutions.
I’m passionate about improving support processes, optimizing workflows, and contributing to knowledge base documentation to enhance team efficiency and customer experience.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Web Programming » CSS
Experience: 2 - 5 years
Web Programming » HTML
Experience: 2 - 5 years
Other Skills
Software » API Integration
Experience: 2 - 5 years
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Capas, Tarlac
- Tests Taken
- IQ
- Score: 107
- DISC
- Dominance: 13
- Influence: 26
- Steadiness: 45
- Compliance: 15
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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