I am skilled in conducting performance evaluations, providing feedback, and coaching tea
I have worked in a customer-focused environment throughout my career starting as a Technical Support Representative. These experiences have given me the unique ability to successfully resolve a wide range of customer issues and inquiries. Also, my strong interpersonal skills allow me to communicate with customers on a personal level, understand their needs, and solve their problems quickly and efficiently.
I am also extremely familiar with working in a team environment. I have consistently been praised by my senior leaders for my ability to get along well with others and lead by example. My teams have consistently achieved a team-wide metric goal and improved attrition and absenteeism rates, attesting to my ability to lead and motivate others.
Outside BPO, I have a background and experience in graphics design and editing, video creation and editing, and web design. I worked on a part-time basis and offer service to clients or small business owners. My service includes developing, designing, and laying out a variety of technical illustrations for brochures, banners, and
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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