Customer Support & Operations Specialist | Shopify | Social Media | CRM | Startu

I have over 4 years of experience using CRM and support tools to manage customer communication, organize workflows, and improve retention. I’ve worked with platforms such as Gorgias, Richpanel, ClickUp, Trello, Trustpilot, Judge.me, and Reviews.io to manage tickets, automate processes, track engagement, and support both customer service and marketing teams.

I support B2B e-commerce operations including wholesale orders, bulk pricing, invoices, shipping coordination, and product mockups. I regularly communicate with wholesale clients via email and manage order workflows to ensure smooth fulfillment. I also create SOPs and templates to streamline communication and maintain consistency across teams.

I have over 4 years of experience supporting Shopify-based e-commerce businesses. I manage orders, refunds, discount codes, product listings, and third-party app integrations. I handle customer inquiries via email, chat, and social media while creating templates and workflows to improve support efficiency and customer satisfaction.

I support social media management and engagement for e-commerce brands and small businesses. My work includes scheduling posts, responding to comments and messages, assisting with content planning, and maintaining consistent engagement across platforms such as Facebook and Instagram. I have also supported influencer outreach, community interactions, and basic analytics tracking to help improve visibility and audience engagement.

I support lead generation through research, outreach, and relationship building. My experience includes identifying potential partners, researching businesses and communities, maintaining organized lead lists, and assisting with outreach through email and social media. I have supported B2B outreach, influencer partnerships, and wholesale client communication for growing e-commerce brands.

I provide administrative support for remote teams and e-commerce businesses. My work includes managing emails, organizing documents, maintaining spreadsheets and CRM records, coordinating internal tasks, and supporting daily operations. I also assist with workflow organization, SOP documentation, and communication between teams to keep processes efficient and well organized.