Quality work for my client's satisfaction is my top priority!
I'm an experienced hard working individual who is looking for a challenging job where my skills, experiences, and capabilities can be utilized to achieve client’s goals, objectives, and success.
Worked in BPO industry for 6 years, handled several sales accounts, inbound and outbound sales, order processing projects, and infomercial order taking.
Handled various customer service concerns: account management, account updates; product inquiries, checking order status, tracking packages, locating missing orders, returns/replacement: damaged, wrong, missing items; billing concerns, processing refunds and payments.
Provided quality technical support service relating to home and mobile and internet setup, configuration, and troubleshooting.
Quality assurance specialist: provided quality call feedback to agents based on guidelines.
I also had experience in appointment setting and handled outbound calls for DELL for the warranty extension of their customer’s Dell-branded services and devices.
I also worked as a data analyst and Reports Analyst: provided real-time accurate reports on the performance and productivity of our agents.
More than 7 years of office experience, clerical and general office tasks, cashier, and payroll assistant, maintaining company financial records, and other related tasks.
I am well versed in Forex Trading.
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