Highly Skilled in Customer Support - Tech, Customer Service

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

April 21st, 2024 (30 days ago)

Member Since

January 18th, 2023

Profile Description

Quality work for my client's satisfaction is my top priority!

I'm an experienced hard working individual who is looking for a challenging job where my skills, experiences, and capabilities can be utilized to achieve client’s goals, objectives, and success.

Worked in BPO industry for 6 years, handled several sales accounts, inbound and outbound sales,  order processing projects, and infomercial order taking.

Handled various customer service concerns:  account management, account updates; product inquiries, checking order status, tracking packages, locating missing orders, returns/replacement: damaged, wrong, missing items; billing concerns, processing refunds and payments.

Provided quality technical support service relating to home and mobile and internet setup, configuration, and troubleshooting.

Quality assurance specialist: provided quality call feedback to agents based on guidelines.

I also had experience in appointment setting and handled outbound calls for DELL for the warranty extension of their customer’s Dell-branded services and devices.

I also worked as a data analyst and Reports Analyst: provided real-time accurate reports on the performance and productivity of our agents.

More than 7 years of office experience, clerical and general office tasks, cashier, and payroll assistant, maintaining company financial records, and other related tasks. 

I am well versed in Forex Trading.