I am Max, a seasoned and experienced Operations Manager who have supported the Sales Programs of 2 of the largest US Telecommunications Companies wherein I operated Inbound and Outbound Campaigns and managed Individual, Corporate and Business Account Types. I started as an agent in 2011 then progressed to a leadership role in 2014 - 4 years as a Manager, 5 years as a Supervisor and 3 years as an Inbound Sales Representative with an overall experience of 12 years in the BPO industry. Regarding my experience in managing a large workforce as an Operations Manager, I have successfully overseen a team consisting of 9 Supervisors and 108 agents, demonstrating my ability to effectively handle a substantial number of individuals. Additionally, I am passionate about developing my skills and growing professionally, as well as empowering and supporting my team.
Here's my resume:
Impromptu Introduction showing my screen as proof that it is not scripted or staged, Loom Video:
“They're not only loyal and hardworking, they're super detail oriented!”
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