Virtual / Executive Assistant • E-commerce Customer Service

Proficient in coordinating office operations, implementing efficient procedures, and fostering a productive work environment to support organizational objectives.

Skilled in email management with a focus on organizing, prioritizing, and responding promptly to ensure clear communication and efficient workflow.

Skilled in email support, proficient in addressing inquiries, resolving issues, and providing timely and courteous assistance to enhance customer satisfaction.

Proficient in Microsoft Excel with extensive experience in data analysis, spreadsheet management, and creating dynamic reports to drive informed decision-making and optimize workflows.

Experienced in travel planning, adept at crafting seamless itineraries, booking accommodations, and coordinating logistics to ensure smooth and memorable journeys for clients.

Proficient proofreader with a keen eye for detail, ensuring accuracy and clarity in written content through meticulous review and correction

Ensured adherence to standards, optimized processes, and drove continuous improvement to enhance service quality and customer satisfaction.

Experienced in data entry with a focus on accuracy, efficiency, and attention to detail. Proficient in entering and organizing large volumes of data to ensure reliable and error-free records.

Experienced in social media moderation, adept at maintaining brand integrity, fostering positive engagement, and managing community interactions with professionalism and efficiency.