LEE MAVERICK ADVINCULA
Team Leadership, Operations Support and Management | EdTech Operations Services | Client Success | Executive and Administrative Assistance | Fulfillment and Engagement
Team leadership and administrative support professional with over 10 years of experience, including 5 years leading and training teams of 20+ staff, cross-functional collaboration to streamline operations, and executive level administrative support to C-suite leaders. Known for keeping operations and schedules running smoothly, managing priorities with discretion, and coaching tea
CORE STRENGTHS
Client Success & Customer Service | Team Leadership & Coaching
Executive & Administrative Support | Training & Development
Operations & Project Management | Event Planning & Execution
EXPERIENCE OVERVIEW
• Fulfillment Engagement Specialist: Marketplace matching, CRM data management, and client/contractor support for a US-based tutoring platform
• Executive Assistant to the CEO: Calendar, travel, expense, and procurement management for a startup CEO
• Operations Supervisor & Team Leader: Led and trained a team of 20+ educators, managing performance and daily operations
• Online English Teacher & Trainer: ESL instruction and onboarding support for new tutors
Customer Experience Agent: Billing, technical, and retention support for a US telco accountnk
Experience: 2 - 5 years
Most of my career has been involved in providing support to clients over the phone, chat, and/or email.
Experience: 2 - 5 years
My Team Leadership/Operations Supervisor position has allowed me to improve and be good at skills related to Training and Development, not just Coaching, Seminar Hosting/Presenting, Teaching, Information Dissemination, etc.
Experience: 2 - 5 years
Managed and coached a cross-functional team of 20 educators at BCM Educational Group. Oversaw daily performance metrics, conducted upskill training, and implemented performance plans to help team members earn promotions into leadership and QA roles.
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