I worked as an admin staff in an educational institution for 2 years. I facilitated daily administrative operations, provide frontline customer service to the school community, and manage the flow of information and records. Administrators in education must balance precise data handling with strong interpersonal skills, often acting as the first point of contact for resolving issues.

I worked as a Call Center Representative for a healthcare account for eight months, provided customer support and assistance to members, patients, and healthcare providers. Handled inquiries related to healthcare benefits, eligibility, claims, coverage, and account information while ensuring compliance with company policies and data privacy standards

I worked as a part-time college instructor for 7 months. As a part-time college instructor for seven months, I delivered course content, facilitated classroom discussions, assessed student performance, and supported students' academic development. I was responsible for maintaining an effective learning environment while ensuring course objectives and institutional standards were met.