Executive Assistant | AI Automation VA | Operations & Customer Support Specialis

Executive Assistant with experience supporting business owners, clients, and internal teams through email and calendar management, scheduling, task tracking, follow-ups, reporting, document organization, CRM updates, and day-to-day administrative coordination. I help keep operations organized by managing communication, tracking priorities, preparing summaries, maintaining accurate records, and making sure important tasks do not fall through the cracks. I am comfortable working independently, handling confidential information, supporting fast-moving schedules, and using tools like Gmail, Google Calendar, Google Workspace, Slack, Microsoft Teams, Zoom, GoHighLevel, Zendesk, Loom, ChatGPT, Claude, Gemini, and Zapier to improve workflow efficiency.

Virtual Assistant with experience supporting business owners and service-based clients with administrative tasks, customer communication, email and calendar management, scheduling, data entry, task tracking, client follow-ups, document organization, and daily operations support. I help clients stay organized by managing inboxes, updating records, tracking priorities, coordinating appointments, preparing reports, and making sure important tasks are completed on time. I am comfortable working remotely, learning new systems quickly, and using tools such as Gmail, Google Workspace, Slack, Microsoft Teams, Zoom, GoHighLevel, Zendesk, Housecall Pro, LMN, Loom, ChatGPT, Claude, Gemini, Zapier, and other client platforms.

AI Automation Virtual Assistant with hands-on experience using AI tools and automation platforms to streamline repetitive tasks, organize information, and improve daily business workflows. I have worked with tools such as ChatGPT, Claude, Gemini, Zapier, GoHighLevel, webhooks, Google Sheets, Google Drive, Discord, Netlify, and CRM systems to support workflow automation, task tracking, follow-up visibility, scheduling processes, reporting, and data organization. I help business owners turn messy processes into clear systems by creating trackers, SOPs, checklists, automated reminders, CRM updates, end-of-day reports, and AI-assisted workflows that reduce manual work and help important tasks stay visible.

I have high English grammar proficiency. I am a seasoned customer care expert. I handled client coordination and communicated with them over the phone, both inbound and outbound. I worked as a representative for a telecommunications company. I've also been cross-trained as a sales specialist. I have experience handling cases where clients reach out for unit repairs, insurance claims, insurance verification, and upselling insurance plan packages. I communicate with clients and the organization through live chat, messages, email, and over the phone.

With over 2 years of experience in the healthcare industry, I swiftly rose to the position of team manager just only a month working for them. In my previous role, I led a team of coordinators specializing in Prior Authorization as we also managed incoming faxes from patient insurance providers and handled prescription requests from their preferred pharmacies. My expertise spans in client coordination, insurance verification, data entry, fax management, order support, client escalation, and prior authorization. My strong suit lies in Prior Authorization, where I excel in meticulously filling out every form and conducting thorough investigations. Through my dedication, I have built a strong reputation for myself.

Managed, and evaluated their quality audits, reported daily, weekly, and monthly scores, scheduled weekly meetings, and set up individual goals for success for each agent I'm supervising. I'm also responsible for the onboarding process and training.