IT SUPPORT|Virtual Assistant 

In my role, I have successfully executed a range of critical IT tasks, including the installation and configuration of computer hardware, operating systems, and applications. I have demonstrated proficiency in monitoring and maintaining computer systems and networks, promptly addressing issues through troubleshooting and diagnosing both hardware and software faults. Additionally, my accomplishments extend to providing comprehensive support, including procedural documentation and relevant reports, contributing to a streamlined and efficient IT environment. I have played a pivotal role in user management, setting up new accounts and profiles, and effectively resolving password issues. Furthermore, my expertise includes the successful repair of equipment and timely replacement of parts, ensuring optimal functionality. Notably, I have excelled in providing essential online support to students and faculty through the implementation and utilization of the online enrolment system (OES), showcasing my commitment to delivering robust IT solutions and support

Cisco Certified Network Associate Configuring router from home to enterprise level Cisco, TP-link, D-link, Asus, Rujie and Ubiquiti routers, switches and AP's Microsoft Server 2003 and 2012 Experienced in deploying Microsoft server with RDP on a company POS system

I have the ability to design and edit basic poster using photoshop

Tools: NEILPATEL GOOGLETRENDS