WORK EXPERIENCES:
SENIOR FIELD VICE PRESIDENT - NETWORK MARKETING PROFESSIONAL
IFERN - International Filipino Entrepreneur Network
APRIL, 2019 - NOT ACTIVE
- Building and maintaining relationships with potential customers, tea
- Constantly generating leads for my business by using various marketing strategies such as social media, events, and referrals.
- Training and mentoring my tea
- Continuous learning, constantly evolving and always updated with the latest trends, strategies, and techniques to stay ahead of competition.
- Toy, Jordan, Louis Vuitton, Car and Millionaires Club Member.
- I have more than 4,000 accounts in my organization.
SENIOR LIEN REPRESENTATIVE - WORKERS COMP LEGAL ASSISTANT
MicroSourcing Philippines Inc.
March, 2015 - January, 2021
Accounts: Paramount Management Services, Qualified Billing and Collections and TPC Recovery
- Managed a high-volume portfolio of complex lien cases, ensuring compliance with state regulations and company policies.
- Conducted thorough research and analysis to determine the validity and priority of liens, identifying opportunities for negotiation and resolution.
- Negotiated with legal teams, insurance companies, and other stakeholders to reach settlement agreements, consistently achieving favorable outcomes for the company and to facilitate lien resolution and mitigate risks.
- Developed and implemented strategies to reduce outstanding lien amounts and streamline the lien resolution process, resulting in cost savings and improved operational efficiency.
- Maintained detailed documentation of all lien-related activities, communications, and settlements.
- Ms. Finest for 4 consecutive years (
SALES SUBJECT MATTER EXPERT
Results Company
May, 2013 - February, 2015
Account: Affinion
- Served as the primary resource for sales teams, providing in-depth knowledge of products, services, and sales processes.
- Developed and delivered training programs to enhance sales team performance and ensure consistent messaging
- Analyzed sales data and market trends to identify opportunities for growth and optimization.
- Collaborated with cross-functional teams to develop and implement sales strategies aligned with company objectives.
- Mentored and coached sales representatives on best practices, sales techniques, and product knowledge.
- Conducted regular sales presentations, workshops, and meetings to drive sales results and improve team performance.
CSR- INBOUND CARE TIER 3
IBEX Global Philippines
May, 2012 - May, 2013
Account: AT&T SE with DirectTV
- Handled escalated customer inquiries and issues that required advanced resolution techniques and problem-solving skills.
- Provided expert-level support for AT&T and DirecTV customers in resolving technical problems, billing discrepancies, and service interruptions.
- Utilized in-depth knowledge of AT&T and DirecTV products, services, and systems to address complex customer concerns effectively.
- Conducted thorough research and investigation to identify the root cause of customer issues and deliver prompt and satisfactory solutions.
- Collaborated with cross-functional teams, including technical support and billing departments, to ensure comprehensive customer care.
- Maintained detailed documentation of customer interactions, issue resolutions, and follow-up actions.
INBOUND SALES REPRESENTATIVE
SITEL Philippines Inc
.January, 2010 - December, 2011
Account: Virgin Media UK
- Handled inbound sales inquiries and calls from prospective customers interested in Virgin Media products and services.
- Demonstrated in-depth knowledge of Virgin Media's offerings, pricing plans, and promotions to effectively upsell and cross-sell products.
- Managed customer relationships throughout the sales process, from initial contact to closing the sale and post-sale follow-up.
- Met or exceeded weekly and monthly sales targets by identifying customer needs, recommending suitable solutions, and closing sales.
- Provided exceptional customer service, addressing customer queries, resolving objections, and ensuring a positive sales experience.
- Collaborated with tea
INBOUND AND OUTBOUND SALES REPRESENTATIVE
Spi Global
October, 2008 - May, 2009
Account: DISH Network
- Managed inbound sales inquiries, assisting customers with product information, pricing, and promotions to drive sales conversions.
- Handled outbound sales calls to prospective customers, effectively pitching Dish Network services, addressing objections, and closing sales.
- Demonstrated comprehensive knowledge of Dish Network products and services, tailoring sales pitches to meet customer needs and preferences.
- Consistently met or exceeded sales targets by effectively converting leads into sales through phone or online interactions.
- Leveraged excellent communication skills to build rapport with customers, overcome objections, and provide exceptional customer service
.- Collaborated with sales tea
EDUCATIONAL BACKGROUNDTERTIARY : RIZAL TECHNOLOGICAL UNIVERSITY- Business of Science in Business Administration Major Management
SECONDARY : SAUYO HIGH SCHOOL
PRIMARY : AURORA A. QUEZON ELEMENTARY SCHOOL
PERSONAL INFORMATION
AGE : 33 Years Old
BIRTH DATE : October 14,1990
BIRTH PLACE : Lucena, Quezon
CITIZENSHIP : Filipino
SEX : Female
RELIGION : Catholic
CIVIL STATUS : Single
SSS NUMBER :
TIN NUMBER :
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 5 - 10 years
Senior Lien Representative
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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