Appointment Setter/ Customer Service Agent/Dispatcher

In my role at Wilshire Refrigeration, I was responsible for setting and confirming service appointments between clients and technicians. I coordinated schedules to ensure timely dispatch and efficient service delivery. Additionally, I managed calendar appointments, handled customer inquiries via email, and maintained accurate records of invoices, receipts, and customer information. This experience strengthened my organizational skills, attention to detail, and ability to communicate effectively with clients and team members.

I worked with Airbnb Team where we are helping property owners manage their properties or listing. We are assisting guest and hosts globally.

I gained valuable experience as a Dispatcher and Administrative Virtual Assistant at Wilshire Refrigeration from 2025 to 2026. My role involved coordinating service schedules between clients and technicians to ensure timely and efficient dispatch operations. I managed appointments, service requests, and calendar scheduling to optimize workflow. Additionally, I handled email correspondence, invoices, and receipts, maintaining accurate documentation. I also updated and maintained customer databases, supporting administrative and dispatch workflows to improve overall operational efficiency.

I have over three years of experience as a Customer Service Representative at Sykes Asia Inc. in Cebu, specializing in food-related accounts. My responsibilities included assisting customers with food order inquiries, tracking order status, and processing refunds. I handled customer complaints with professionalism and maintained a calm demeanor during difficult situations and tough decisions. I was able to resolve issues efficiently, ensuring customer satisfaction and fostering loyalty. This role helped me develop strong communication, problem-solving, and conflict resolution skills in a fast-paced environment.