Team Leader, often known as a supervisor or a team manager.

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

April 26th, 2024 (10 days ago)

Member Since

January 11th, 2023

Profile Description

* Work closely with the team, motivating and coaching them
* Hosting 1-2-1’s and teaUpgrade to see actual infoetings
* Keeping up to date with business development and new product lines
* Reporting to the Customer Service Manager
* Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
* Ensure training and development plans are maintained for all teaUpgrade to see actual infombers
* Reporting/Report Creation
* Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
* Manage the fair and consistent application of performance management and disciplinary measures as necessary
* Support the Operations Manager to highlight operational risks and areas for improvement
* Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
* Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
* Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
* Work with the management team to identify and deliver positive change and business efficiencies
* Deliver the allocated part of the operation within agreed budgets, service levels and business targets
* Escalate any appropriate problems to senior management
* Support the Senior Manager to highlight operational risks and areas for improvement
Skills and Experience:
* Team management experience
* Coaching and communication skills
* Minimum of 2 years’ experience within a contact centre environment as a Team Manager
* Experience within customer services
* Excellent leadership and communication skills
* Strong coaching and people-development skills through call listening, quality feedback, etc.
* Ability to deal with demanding customers and escalations
* Energetic and motivating individual
* Creative thinking
* Teamwork Basic Excel
* Time Management Data Entry Leadership?Web Research Verbal & Written communication