Customer Support | Team Leader

Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

Bachelors degree

Last Active

January 5th, 2024 (112 days ago)

Member Since

December 27th, 2015

Profile Description

Looking for someone with 9 years of customer support experience?

After working in different business process outsourcing (BPO) companies for 9 years, I figured that it was time for me to work as a freelancer since I have already equipped myself to become the ultimate customer support and team leader.

Here is a summary of my skills and experience:

Work Experience

Customer Support
- Fluent in English, both written and spoken
-2 years Team Supervisor (Company: TechStyle Fashion Group)
- 2 years as technical support representative (Cisco Linksys networking devices)
- 5 years as voice and email support representative (fashion industry)
- Effectively handle critical and sensitive customer complaints
- Can work cross
-geographically and cross-functionally
- Respond to online reviews (Yelp, Trustpilot, Consumer Affairs, Google, ResellerRatings, and SiteJabber)
- Can deliver quality results with less supervision
- Event Management
- Social Media ManagementSupervisory skills
- Check the quality work of each teaUpgrade to see actual infomber
- Coach teaUpgrade to see actual infombers and get them to commit to more quality work
- Conflict resolution
- Demonstrate qualities like empathy, support, and concern for the team
- Team priority management or appropriate task delegation1.5 years as Social Media with the following tasks:
- Social Media Management (Instagram and Facebook reels creation, post, create stories, reply to DMs and public comments, Facebook group moderation)
- Visual material creation on Canva for social media posting and flyersTools- Asana- Airtable
- Canva
- Shopify
- Slack
- Helpscout
- Ionos
- Zendesk
- Google Products (Sheets, Docs, Drive, Gsuite)
- Microsoft Office tool (Excel, Word, Powerpoint)
- Skype
- WhatsApp

- Social Media: Instagram, Facebook, TikTok 

I would appreciate the opportunity to meet with you to discuss how my qualifications will be beneficial to your company's success.

Hope to hear from you soon!

Best Regards,
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