Customer Support & Operations Specialist | I Turn Missed Calls Into Booked Appoi

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

College Graduate

Last Active

July 5th, 2026 (4 days ago)

Member Since

January 7th, 2023

Profile Description

What if the real lever for growing your business isn't more leads, but what happens in the minutes right after someone reaches out? I help ambitious business owners make sure every call, chat, and email gets answered fast — and turned into a booked appointment or a sale, not just a closed ticket.

I'm Rob. Since 2018, I've worked in customer support, operations, and sales — five years in BPO, then years leading operations for an 7-figure international company. There, I helped grow a back-end team from 3 to 300 employees in six months, built KPI tracking across three departments, and contributed $30K–$60K in monthly sales — work that earned me a promotion to Head of Operations.

Here's what I'd guess your week looks like right now:


You're spending more time on admin than on growing the business.
Response times slip, and you know it's costing you sales.
Operations feel disorganized — things fall through the cracks between teams.
Your team keeps missing KPIs, with no consistent follow-up to fix it.
You've hired help before, and you still end up managing everything yourself.


By the end of the day, you're not just tired — you're wondering what slipped through the cracks, and quietly worried you're becoming the bottleneck in your own business.

If that's familiar, take a breath. You're not doing anything wrong — most growing businesses hit this exact wall. It's not a sign you need to work harder. It's a sign you need the right person taking real ownership beside you.

After years inside an operation that scaled to 300 people, I've learned exactly what separates a business that runs smoothly from one that runs on its owner's exhaustion. Here's what that looks like in practice:

Secret #1 — Support That Converts: Right now, leads and messages might sit too long before anyone responds, quietly costing you sales. With me handling it, every call, chat, and email gets answered within minutes — and steered toward a booked appointment or a close, not just a resolved ticket.

Secret #2 — Real Operational Structure: If your processes feel like a patchwork held together by memory and good intentions, that's exhausting to maintain and easy to break. I build the systems and workflows that keep things running whether or not you're in the room.

Secret #3 — KPI Tracking & Accountability: Without real visibility into whether your team is hitting targets, small problems become expensive ones. I set up consistent tracking that catches issues early and keeps people accountable.

Secret #4 — Payroll Accuracy: Payroll errors quietly erode your team's trust in you. I keep records accurate so people are paid correctly and on time, every cycle.

I know what you might be thinking: "I've hired help before and it didn't work out — how do I trust someone with my business?" Fair question. Most hires complete tasks; they don't take ownership, which is why you end up managing everything anyway. Delegating to the right person isn't an expense — it's an investment in getting your time back.

Picture this 60–90 days from now: inquiries handled before they become complaints, KPIs tracked without you chasing anyone, payroll accurate every cycle, and a business that doesn't need you for every decision. That's not a dream — it's what happens when the right person takes ownership.

If you're growing, ambitious, and ready for someone who takes real ownership — not just instructions — send me a message. Tell me about your business, your biggest challenge right now, and what success looks like for this role. I'm available full-time, ready to start immediately, and flexible across time zones.