Robert

Operations & Admin VA|Customer Support|KPI & Reporting Specialist

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

College Graduate

Last Active

June 24th, 2026 (yesterday)

Member Since

January 7th, 2023

Profile Description

Hi, I’m Robert Mondero , a results-driven Virtual Assistant and Operations Specialist with 5+ years of experience in BPO, banking support, and online business operations.
I help business owners organize workflows, reduce errors, and improve overall efficiency so they can focus on growth.

I’ve handled high-volume customer support for financial accounts (Capital One & Bank of America), and supported fast-paced teams in social media and digital operations. I understand the importance of accuracy, speed, and clear communication in running a successful business.

Here’s how I can support you:

1. Operations & Admin Support
• SOP creation & process improvement
• Task management & workflow organization
• Team coordination & reporting

2. Customer Support & CRM
• Email & chat support
• CRM management (HubSpot, Zendesk, etc.)
• Conflict resolution & escalation handling

3. Social Media Support
• Content scheduling (Instagram, Twitter, TikTok)
• Caption writing & engagement
• DM handling & sales support

4. Data & Reporting
• KPI tracking & dashboards
• Google Sheets / Excel reporting
• Revenue & cost tracking

I am highly organized, detail-oriented, and capable of working with minimal supervision. My goal is simple: help you run your business smoothly and efficiently.

Let’s work together to take tasks off your plate and improve your operations.