Sales Account Specialist Retention|

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 27th, 2024 (335 days ago)

Member Since

January 6th, 2023

Profile Description

> Sales Account Specialist Retention| Inspiro/Dish Sales
Makati - April 2022 - Current
• Taking inbound calls for disconnecting accounts.
• Handle an irate customer that has bill concerns, equipment issues anything related to accounts service.
• We process payment collections, sending technician visit, identify root cause of customer concerns.
• Up sell for new contract to retain customers by offering credits and savings for eligible customers.
• Cancelling customer accounts
Customer Service and Chat Representative |Peak Outsourcing
Makati - June 2021 - April 2022
• Asked open-ended questions to determine which products would be best fit for customer's needs.
• Remedied issues quickly and within parameters of company-mandated policies and procedures.
• Provided online demonstrations to educate customers on product features and online help resources.
• Handled inbound customer chat and calls inquiring to order or asking recommendations for the products they need for the events such as trophies, medals, crystals and more.
• Daily sales quota for daily, weekly and monthly performance.
Technical Support Specialist /Team Leader | Concentrix/Convergys
Muntinlupa, Metro Manila - November 2014 - February 2021
• I was able to handle actual team that consists of maximum 15 agents for 3 years.
• Manage daily, weekly and monthly performance report.
• Take over escalation calls for ownership until customer concern is resolved.
• Coach performance review of 15 agents per week.
• Send report analysis and interact directly with clients about weekly and monthly performance.
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Patiently walked individuals through basic troubleshooting tasks.
• Resolved technical support inquiries per day.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.