Hi, I have over 7 years of experience in customer service and 3 years in virtual assistance. I started as Customer Service Representative for a financial account based in the US for 2 years. Worked as Escalation Queue Representative for the same account for a year. After 3 years if taking calls, I was promoted to Quality Assurance Specialist and dedicated 4 years of my career in customer service by providing guidance, training and support to leads and representatives about product and customer service
I have great communication skills, emotionally intelligent and passionate about providing exceptional customer service. I'm self-motivated, detail oriented, team player, reliable and hardworking. I'm a fast-learner and can work with less supervision.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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