Skills and job descriptions
-Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
-Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers.
-Resolved financial inconsistencies by collecting outstanding fees, managing refunds, and delivering travel documentation.
-Managed high levels of call flow and responded to cable and internet technical support needs.
-Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
-Provided Tier 1 and Tier 2 support to non-technical users through desk-side support services.
-Managed high levels of call flow and responded to mobile phone technical support needs.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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