GVA / E-commerce Assistant / Customer Relations Specialist

Social Media Content Creation: Develop engaging content for various platforms such as Facebook, Instagram, Twitter, and LinkedIn, including text, images, and simple graphics. Audience Engagement: Interact with followers by responding to comments, messages, and mentions, fostering community engagement through likes, shares, and comments on relevant posts. Platform Familiarization: Gain familiarity with key social media platforms, understanding their features, posting formats, and basic analytics to optimize content performance. Content Scheduling: Utilize scheduling tools like FB Paller or Later to plan and schedule social media posts in advance, ensuring consistent and timely content delivery. Learning and Development: Proactively seek opportunities to enhance social media skills through online resources, tutorials, and practical experimentation, staying abreast of industry trends and best practices.

Order Fulfillment: Experience in efficiently processing and fulfilling customer orders. Order Tracking: Ability to monitor and track orders to ensure timely delivery. Returns Management: Skill in handling and processing product returns and exchanges. Order Processing Systems: Familiarity with e-commerce platforms and order management systems. Customer Communication: Effective communication with customers regarding order status and inquiries. Inventory Tracking: Keeping track of product availability and managing stock levels. Problem Solving: Ability to address and resolve issues related to order processing.

Communication Skills: Clear and concise verbal communication. Strong written communication for emails, chat, and other written correspondence. Active listening skills to understand and address customer concerns. Empathy: Ability to understand and relate to customers' feelings and perspectives. Empathetic responses to customer issues and challenges. Problem Solving: Analytical thinking to assess and resolve customer problems. Creative problem-solving to find efficient and effective solutions. Patience: Ability to remain calm and patient in challenging or stressful situations. Tolerance for handling repetitive or difficult inquiries. Product Knowledge: In-depth knowledge of the products or services offered. Ability to educate customers about product features and benefits. Adaptability: Flexibility to adapt to different customer personalities and situations. Ability to learn and adapt quickly to changes in products or policies. Time Management: Efficiently managing time to handle multiple customer inquiries. Prioritizing tasks and completing them in a timely manner. Multitasking: Juggling multiple tasks, such as responding to emails, handling phone calls, and managing chat conversations simultaneously. Positive Attitude: Maintaining a positive and friendly demeanor, even in challenging interactions. Fostering a positive customer experience. Technical Proficiency: Familiarity with customer service software and tools. Ability to navigate and utilize relevant systems efficiently. Conflict Resolution: Skills in resolving conflicts and turning negative experiences into positive ones. Knowing when to escalate issues to higher levels of support. Team Collaboration: Working collaboratively with colleagues and other departments for issue resolution. Sharing insights and feedback to improve overall customer service.

Communication Skills: Excellent written and verbal communication skills. Data Entry: Fast and accurate data entry skills for various administrative tasks. Time Management: Prioritizing tasks and managing time effectively. Software Proficiency: Familiarity with office software like Microsoft Office. Problem-solving: Ability to identify and resolve administrative issues proactively.