Russel

Senior Customer Experience Specialist|Tech Support & Dispute

50 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.82/hour ($1,120.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

December 20th, 2022

Profile Description

I am a customer experience specialist with over 8 years of experience across healthcare, travel, telecom, and e-commerce. I am dedicated to providing the best customer experience by listening carefully, resolving billing and technical issues, and supporting teams to deliver excellent service. As a former team leader at Remi, I managed retention, billing, and quality assurance while coaching tea ---------- mbers. I also have experience in payroll, sales, technical support, and dispute resolution. I am skilled with tools like Zendesk, Salesforce, QuickBooks, and MS Office. I am eager to bring my positive attitude and customer-focused approach to new opportunities.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

I was a chat support for more than a year. In the account that I used to work, we are handling multiple customers and not only limited by 2 customers. I can guarantee that when it comes to multi tasking, its one of my forte.

Customer Support » Technical Support

Experience: 1 - 2 years

Technical support for almost 3 years.

Customer Support » Customer Service

Experience: 5 - 10 years

With 8+ years of experience, I specialize in delivering excellent customer experience by resolving billing, technical issues, and disputes across phone, chat, and email. I focus on clear communication and fast problem solving, using tools like Zendesk and Salesforce to support customers effectively.

Other Skills

Basic Information

Age
28
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  177
Government ID
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