ECommerce Pro | Amazon | Amazon Specialist | Go-Getter 

I am a professional with 16 years of experience in Customer Service. I am equipped with exceptional communication and interpersonal skills. I am familiar with CRM, email communication tools, dialers and spreadsheets. Throughout my career, I have developed strong problem-solving abilities and adaptability. My passion for delivering exceptional customer experiences, combined with my technical aptitude, positions me to contribute effectively as a team member.

As an Amazon Account Manager, I possess a comprehensive skill set developed over the years of successfully managing and optimizing seller accounts on the Amazon platform. I am proficient in navigating the intricacies of Amazon Seller Central, utilizing its various features and tools to drive sales growth and enhance brand visibility. With a keen eye for detail, I efficiently manage inventory levels to ensure consistent product availability, preventing stock outs, and optimizing sales opportunities. I am dedicated to providing exceptional customer service. I promptly address customer inquiries, resolve issues, and handle negative feedback with professionalism and empathy, resulting in improved seller ratings and increased customer satisfaction. I have a deep understanding of Amazon's policies, guidelines, and best practices. This knowledge enables me to navigate account-related issues, resolve disputes, and facilitate successful account reinstatements when necessary. Through clear and concise communication, I build strong relationships with clients, keeping them informed about account performance, market trends, and growth opportunities. I collaborate effectively with cross-functional teams to ensure seamless product launches and operational excellence. As an Amazon Account Manager, my dedication to staying abreast of industry trends and platform updates empowers me to consistently deliver outstanding results for my clients, driving sales growth, and fostering long-term success on the Amazon marketplace.

This is a Brand Management position that facilitates and tactically acts upon MAG services of PPC, SEO & Copy, Design, and Catalog Merchandising or Troubleshooting, to ensure work and services get properly delivered and executed to our client accounts.

With two years and four months of hands-on experience as an Airbnb Resolutions Specialist, I bring a wealth of knowledge and expertise in resolving complex issues and ensuring exceptional customer experiences within the vacation rental industry. As a seasoned professional in this field, I have honed my skills in dispute resolution, customer support, and relationship management, enabling me to navigate the intricacies of Airbnb's platform and deliver outstanding results.

I am writing to express my sincere gratitude for the opportunity to receive the Copywriting Certificate. This certificate is a testament to my hard work and dedication to learning the art of copywriting. I have always been fascinated by the power of words to persuade and influence. When I first learned about copywriting, I was immediately drawn to the challenge of writing copy that could capture attention, build excitement, and drive sales. The Copywriting Certificate program has given me the skills and knowledge I need to be a successful copywriter.

I have recently acquired a valuable skill set in social media management. As a result, I now possess the expertise to navigate this dynamic realm and harness its immense potential to enhance brand presence, engage audiences, and drive meaningful results. With my newly acquired skill in social media management, I have developed a keen understanding of various platforms such as Facebook, Instagram, Twitter, LinkedIn, and more. I am equipped with the knowledge of the latest trends, algorithm updates, and best practices that help businesses thrive in the digital sphere.

My ultimate goal as an appointment setter is to facilitate the sales process by generating qualified leads and ensuring a smooth transition from initial contact to a scheduled appointment. Thru my consistent and persistent efforts this will enable me to focus on the core responsibilities, such as presenting products or services, negotiating deals, and building relationships with potential customers to boost sales.

I have recently acquired the skills necessary to use Canva to create professional-looking designs for a variety of purposes. I am able to use Canva's templates, elements, and tools to create visually appealing and effective designs that meet the specific needs of my audience. I am confident that my Canva design skills will be an asset to any organization. I am eager to use my skills to create designs that help businesses communicate their message effectively and reach their target audience. I am always looking for new ways to learn and improve my Canva design skills. I am also a member of the Canva community, where I connect with other designers and learn from their expertise. I am confident that my Canva design skills will continue to grow and improve as I use Canva to create more and more designs.