ICT Executive, Customer Service & Appointment Setter

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Bachelors degree

Last Active

May 3rd, 2024 (7 days ago)

Member Since

December 12th, 2022

Profile Description

I have over 6 years of work experience in the Information Technology Field and Customer Service.

I have been an ICT Executive in Singapore for almost 4 years fromUpgrade to see actual info. My responsibilities include managing and implementing school ICT projects, adhering to MOE policies, guidelines, and standards, managing IT equipment and services procurement, handling the SSOE portal hub, liaising with vendors and managing contracts, and managing school ICT assets and equipment. I'm also in charge of Overseeing the LMS (Learning management system) portal and ICT facility booking, managing the school's official website, providing technical assistance, organizing ICT Quiz and Baseline IT Standards, tracking IT funds balance and expenditures, and performing daily walkabouts to ensure proper running of classroom IT equipment.

Additionally,I have 2 years of experience as a Customer Service Representative handling Financial Accounts (Pure Inbound Calls). I also handled multiple positions during my BPO job as a Dispute Advisor, Verification Support, and Fraud Security Representative.

Lastly, I have 4 months of experience as an Appointment Setter handling a Travel Account, offering discounted certificates specifically for Cruises and Hotel Accommodation. Use Google Tools (emails, Google Calendar, etc.), AIRCALL Application to communicate with our potential clients as well as HubSpot to monitor the status of each lead that we have.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

I have 3 and half years of experience as an ICT Executive in Singapore, assisting the IT Head of the Department in managing IT equipment like desktops, laptops, visualizers, interactive boards, school LMS (Learning Management System) Portal and Website and implementing school ICT projects, and technical support for students and teachers. Handling admin works processing payment for IT equipment, and performing other tasks given by the Principal, Vice Principal, and Admin Manager.

Office and Administration » Admin Data Processing

Experience: 2 - 5 years

I have 3 and half years of experience as an ICT Executive in Singapore, assisting the IT Head of the Department in managing and implementing school ICT projects, and technical support for students and teachers. Handling admin works processing payment for IT equipment, and performing other tasks given by the Principal, Vice Principal, and Admin Manager.

Customer Support » Customer Service

Experience: 2 - 5 years

I have 2 years and 4 months of experience as a Customer Service Representative handling Financial Accounts (Credit Card concerns, Fraud) and Senior Travel Consultant (Appointment Setter) for Travel Accounts.

Other Skills

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

I've been working with foreign employers for the past 7 years. Working in Singapore, in BPO Company, and as an Individual Contractor (appointment setter for Travel Accounts.)

Marketing » Appointment Setting

Experience: Less than 6 months

I have 4 months of experience as a Senior Travel Consultant (Appointment Setter) handling Travel Accounts and doing outbound calls/cold calls for potential clients.

Office and Administration » Communication

Experience: 2 - 5 years

I have 3 and half years of experience as an ICT Executive in Singapore and 2.4 years of experience as a Customer Service Representative handling Financial and Travel Accounts

Office and Administration » Interpersonal

Experience: 2 - 5 years

I have 3 and half years of experience as an ICT Executive in Singapore and 2.4 years of experience as a Customer Service Representative handling Financial and Travel Accounts