Donna

General Admin Assistant | Customer Support Specialist

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.91/hour ($945.44/month)

Bachelors degree

Last Active

June 24th, 2026 (2 days ago)

Member Since

December 12th, 2022

Profile Description

General Admin Assistant | Customer Support Specialist

I am a dedicated and results-driven professional with over 10 years of experience in general administration, customer service, and virtual assistance.

My background includes supporting U.S. and Australian clients across various industries, managing day-to-day operations, and ensuring smooth communication between teams and customers.

General Admin Experience:
Managing schedules, job orders, and client information using tools like Jobber, Gmail, Spark, Slack, and WhatsApp
Organizing digital files, photos, and job documents through Dropbox
Creating and updating group chats for projects to keep team communication clear and efficient
Handling lead management and customer inquiries via chat and email
Coordinating with vendors, sales reps, and warehouses for order processing and logistics

Customer Support Skills:
Multichannel communication (phone, email, chat) using platforms like Zendesk and Tawk
Order processing, billing assistance, and complaint resolution
Experience with U.S. and Australian markets, ensuring professional cross-cultural communication
I am highly organized, detail-oriented, and proactive in making processes easier for both clients and teams. My goal is to provide reliable support so you can focus on growing your business while I handle the day-to-day admin tasks.