I have seven years of experience as a Customer Service Representative in the BPO industry. I want to be a career woman so that I can provide for my kids and look after them at the same time, the reason why I am trying to enter the VA world.
I have handled accounts such as a US telecommunications account and a UK financial account handling both inbound and outbound calls.
I also handled an Australian and New Zealand reservations account for a car rental company, and an Australian Insurance company, communicating to customers via live chats and
I am knowledgeable when it comes to dos-based tools, CRM, Avaya, and Salesforce and I am eager to learn more about other tools that can help me to become a more effective support.
I am a flexible employee, a multi-tasker, and a team player, and can bring world-class customer service or any assistance that our clients need.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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