Grace

Team Lead- led a group of customer support. Administrative assistant.

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

December 7th, 2015

Profile Description

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 1 - 2 years

Customer Support » IT

Experience: 2 - 5 years

Office and Administration » Leadership

Experience: 1 - 2 years

Currently leading a team of 10-15 agents in a BPO company. Coach and monitor agents to achieve target goals Make sure to reach and achieve target metrics monthly. Coaches team member with regards to their monthly performance Call listening and chat review Doing daily reports, scrubbing, time keeping systems, coaching logs among others Grading, Listening and reading chats for quality assurance purposes Taking escalations Providing real time support

Office and Administration » Problem Solving

Experience: 1 - 2 years

Other Skills

Basic Information

Age: 48

Gender: Female

Website: Sign Up with Pro Account to View

Address: CALOOCAN, METRO MANILA

Tests Taken: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”