Your NEXT Virtual Assistant

My customer service skills are top-notch. I've been doing this since I started my career as a Customer Service Representative at Teleperformance back in 2009, handling a Telco account. Regardless of the position I've held after my short stint with Teleperformance, my customer service skills have always been applied. Whether it was in Technical Support, Directory Assistance, Project Management, or Virtual Assistance, I've consistently communicated with humility and professionalism. Moreover, I've consistently provided suggestions, recommendations, and assistance to help them with things they can't figure out.

Call handling has always been my strong suit. I can't deny that there were struggles in the beginning because there were. However, after receiving criticism and feedback from colleagues regarding how I sounded and how I delivered certain statements to customers, I made tremendous improvements. These improvements were particularly highlighted during my time in Project Management and as a Virtual Assistant, where I served as the front-lead receptionist.

Email management was a significant aspect of my daily tasks when I worked for Hibu as a Billing & Print ad specialist. Additionally, handling email tickets constituted a substantial portion of my responsibilities as a System Engineer/Technical Support representative at CSS Corp, where I managed their Mitel and Corsair campaigns. Moreover, when I transitioned into the role of Project Manager for Mitel, email management served as the primary mode of communication.

Last year, I ventured into my first chat support role for a company based in Hawaii. The position involved engaging with people from the US and selling them the experience of conversing with a woman from their own country. Additionally, I received brief training for an OF Chatter position. I am still contemplating whether to pursue this path or apply to the more traditional chat support roles focused on issue resolution.

My experience in calendar management began when I was working as a Project Manager for Mitel. I plotted all calls, and meetings via Zoom, Go-Lives, and ad hoc tasks that needed to be completed before the week's end. I was able to apply all of my knowledge in calendar management in the freelance industry, where I scheduled intake appointments, pre-hearing appointments, and virtual hearing appointments with the sole proprietor of the business and the case managers working under him. I can confidently say that I am proficient in calendar management.

Filipinos, especially those who work in call centers, have two types of communication styles. The first one is transactional, meaning these individuals stick to their scripts and instinctively respond to certain questions because they have been asked before. The other type is conversational English. I am confident in saying that my oral communication skills are very conversational, and I can hold my own when talking to my boss and our clients/customers.

I have experience using Salesforce during my employment with Mitel, Corsair, and Hibu. While I am not an expert and cannot troubleshoot Salesforce issues or other related problems, I am confident in my ability to use the platform effectively.

Zendesk was our primary ticketing tool during my time at Mitel. While I am not an expert and cannot troubleshoot Zendesk issues or related problems, I am confident in my proficiency in using the platform effectively.

My Project Management skills are sufficient, and I feel confident in this role. I am comfortable hosting meetings with a panel of customers/clients and presenting to them my plans, timelines, and milestones before the implementation of a project.

My technical support skills are adequate. I can learn new things, but I need to experience and understand new processes before I can confidently provide assistance to customers. I have a passion for technology and appreciate the advancements that humankind has made in simplifying tasks and utilizing AI tools to streamline work. While I may not be considered an expert in this field, I still have an undergraduate degree in Computer Science & Information Technology, and I was once fascinated by hard coding programming languages such as HTML, CSS, Java, Turbo C, and Visual Basic. In addition to my academic background, I have gained practical experience as a VoIP Technical Support Representative/System Engineer, Project Manager for a VoIP campaign, and a Technical & RMA Representative for Corsair.

I have been employed part-time with Golfstyle since 2023. This position operates on a commission basis, and my role involves reaching out to leads and providing them with scripted messages and rebuttals to assist the company.

I utilized Oracle during my tenure at Teleperformance as our primary tool for accessing information to assist customers. Although I am not an expert and cannot troubleshoot Oracle issues or related problems, I am confident in my proficiency in using the platform effectively.

I have been employed part-time with Golfstyle since 2023. This position operates on a commission basis, and my role involves reaching out to leads and providing them with scripted messages and rebuttals to assist the company.

Managing Gmail and Outlook has been a skill I've developed over the past couple of years. I take pleasure in maintaining an inbox with zero messages daily, ensuring prompt responses to those in need, and unsubscribing non-essential emails.

While I may not have direct experience in Customer Success Management, my previous role as a Project Manager bears similarities to the responsibilities of a Customer Success Manager. In my role as a Project Manager, I assisted clients during onboarding and implementation, dedicating considerable time to ensuring a smooth transition for them over the course of several weeks.