Virtual Assistant |Data Entry Specialist | E-Commerce Specialist

• Created product listings, and ensured that products are priced, displayed, and described in detail using Facebook, Instagram, Shopee, and Tiktok, • Maintained and updated customer records while ensuring confidentiality and data security. • Encoded the union dues of employees by accurately recording the contributions and made sure they were balance. • Converted files from PDF to Word, Word to Excel, PPT to Word, and vice versa.

• Processed and managed daily financial transactions accurately, including cash and check deposits, withdrawals and encashments, and account reconciliations. • Prepared daily proof sheets and reconciled debit and credit records to ensure balanced and error-free reports. • Addressed customer inquiries regarding accounts, transactions, and banking products efficiently. • Processed invoices, debit advice, debit and credit tickets, and debit memos accurately and timely, ensuring proper financial documentation and adherence to company policies. • Maintained detailed financial records and reports to support accounting operations. • Created new client accounts, maintained and updated client profiles, and ensured all account information was accurate. • Provided customer service for banking clients, resolving inquiries and ensuring smooth account management.

• Created and uploaded product listings across online platforms, ensuring accurate titles, descriptions, pricing, and images. • Conducted keyword research and optimized listings for better visibility and search performance. • Maintained and updated inventory records to reflect stock levels and availability. • Assisted with order processing, customer inquiries, and overall online store management.

• Handled customer messages and offered answers to questions regarding product information, product availability, and billing. • Responded to customer inquiries via professional communication, providing clear information on account balances, services, and products.

• Sorted and filed financial documents such as deposit slips, abstract of collections, statement of cumulative allotments, obligations incurred & unobligated balances, journal entry vouchers, etc. • Supported administrative and record-keeping tasks to maintain organized financial documentation • Provided administrative support, managed office supplies, and supported day-to-day operations to ensure smooth workflow

• Managed online orders and responded to customer questions, streamlining e-commerce operations and improving order accuracy. • Managed end-to-end order fulfillment, including receiving orders, preparing shipments, and updating order statuses. • Processed payments, issued invoices or receipts, and resolved order discrepancies efficiently.