Customer Service | Phone, Email & Chat | VA |Writer

I had the opportunity to engage with a diverse range of customers and provide exceptional service. I skillfully handled a high volume of inquiries, demonstrating active listening and empathy to fully understand their needs. Utilizing my extensive product knowledge, I confidently answered questions, resolved issues, and provided accurate information. By maintaining a friendly and professional demeanor, I established rapport and built trust with customers, ensuring a positive experience

As I've worked as a customer service representative, We handle different products that our company sells and as a CSR, we are required to do a product research so that we can provide accurate information regarding a product

I've been editing raw videos since high School up until now. I've created short reels for my online shop on facebook and I've tried creating videos for someone else. I've been using Capcut and Power director in editing videos.

when I was studying at a university in our city, taking up Business Administration, data entry is part of our lesson where in we are task to input important data in to an excel sheet.