Overview
Looking for full-time work (8 hours/day)
at $9.20/hour ($1,619.20/month)
College graduate
Last Active
April 23rd, 2024 (12 days ago)
Member Since
December 2nd, 2022
Profile Description
About Me:
A dedicated and seasoned professional with a proven track record in Sales Verification (Quality Assurance) and Data Analysis, specializing in identifying and mitigating sales potential fallouts. My career journey spans various roles, including Outbound Sales Agent, Technical Support, Billing, Retentions, and currently a Customer Support Manager at Wingz.
Current Role at Wingz:
Customer Support Manager:
As a Customer Support Manager at Wingz, I lead a dynamic team of support representatives, orchestrating seamless interactions between our drivers and providers.
Key Responsibilities:
Team Leadership: Directing and managing support representatives to efficiently handle daily tasks, ensuring optimal performance.
Quality Assurance: Spearheading quality control initiatives, providing coaching, and managing escalations for enhanced service delivery.
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Driver Pre-Screening: Streamlining the onboarding process by pre-screening drivers, moving them forward, and offering comprehensive insights into our company.
Document Management: Efficiently gathering and organizing necessary documents from both drivers and applicants, ensuring compliance with regulatory standards.
Meetings and Compliance: Playing a pivotal role in coordinating meetings and ensuring adherence to compliance protocols.
Training and Modules: Implementing comprehensive training programs and modules to empower tea
Employment Engagement: Cultivating a positive work environment through strategic employee engagement initiatives.
Workforce management: workforce dynamics to optimize operational efficiency and drive organizational success.
CRM and Zendesk: Proficiently managing tickets and queues, utilizing CRM and Zendesk to streamline support processes.
Top Skills
E-Commerce » Inventory Management » Quality Control
Customer Support
Customer Support » Email Support
Other Skills
Customer Support » Technical Support
Customer Support » Phone Support
Customer Support » Sales Support
Office and Administration » Email Management
Marketing » Copywriting
Marketing » Social Media Management » Facebook marketing
Human Resources
Office and Administration » Transcription
Office and Administration » Translation
Office and Administration » Data Entry
Customer Support » Phone Support » English Speaking
Marketing » Social Media Management » Social Media Marketing
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- CITY OF SAN JOSE DEL MONTE, BULACAN
- Tests Taken
- IQ
- Score: 126
- DISC
- Dominance: 22%
- Influence: 29%
- Steadiness: 28%
- Compliance: 21%
- English
- B2(Upper Intermediate)
- Uploaded ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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