Shara

Customer Service Representative

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

April 22nd, 2024 (7 days ago)

Member Since

December 1st, 2022

Profile Description

I have BPO experience as a customer service representative and order entry for 3 years. I have had experience in sales and customer service both via phone, email and chat where we are about to help customers with queries such as tracking order status, payment issues, NSF, damaged items, and more, and also reading scripts in order entry to prepare sales talks, reading from scripts that describe products, in order to persuade potential customers to purchase a product.
We also respond to comments made by customers on social networking sites, including Twitter, Instagram, and Facebook.

Top Skills

Customer Support

Customer Support » Phone Support

Experience: Less than 6 months

Able to assisting to place an order and help with the customers concerns via phone about an item, payment, tracking order status, and any general inquiries.

Marketing » Appointment Setting

Experience: Less than 6 months

Appointment setting via chat, replying inbound and outbound leads through facebook and instagram chats. Scheduled, and confirmed appointments for meeting from customers.

Other Skills

Customer Support » Email Support

Experience: Less than 6 months

Responds via email from customers about their concerns such as damaged items, payments/billings, membership and etc.

Customer Support » Ecommerce » Shopify

Experience: Less than 6 months

Able to place an order with the customer,  check the status of the package, and process refunds and discounts (with client approval).

Customer Support » Social Media Moderation

Experience: Less than 6 months

Able to respond customers through comments on social media (facebook, twitter/X and instagram about their concerns.

Marketing » Telemarketing » Outbound Calls

Experience: 6 months - 1 year

Marketing » CRM » HubSpot CRM

Experience: Less than 6 months

Basic Information

Age
24
Gender
Female
Website
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Address
Davao City, Davao Del Sur
Tests Taken
IQ
Score:  103
DISC
Dominance: 27
Influence: 18
Steadiness: 44
Compliance: 11
English
C2(Advanced/Mastery)
Uploaded ID
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