Amazon Virtual Assistant |General Virtual Assistant | CSR

Assist with setting up accounts, listing management, shipment of products to the FBA warehouse via LTL and SPD, order management, inventory management, and fixing listing errors and stranded inventory. I am an expert when it comes to reimbursement and claims for FBA fees, inventory lost, damaged, and disposed of, removal orders, MCF, and FBA customer orders.

Listening carefully to the needs of my customers before efficiently working to solve their problems and explaining the solutions that adhere to policy and agreement.

Highly proficient in Canva for designing high-quality, print-ready assets and managing brand consistency across digital and physical platforms. I maintain visual identity across diverse product lines, from event invitations, stationary products, and personalized event signage to bespoke merchandise, while consistently meeting tight production deadlines. My expertise includes but is not limited to color correction, retouching, and adjustment of template. Additionally, I possess a keen eye for detail, ensuring that each edit is flawless and in line with the client's vision.

Responsible for creating invoices, accurate recording of sales, recording of daily cash collections, and recording of daily expenses within the accounting system. This involves systematically updating customer accounts with invoice amounts and payment receipts while managing adjustments such as discounts or refunds. I also track and reconcile cheque payments against outstanding invoices, meticulously documenting clearing dates and amounts to ensure they align perfectly with customer records. Additionally, I reconcile bank transactions on a daily basis. Moreover, I collaborate closely with the audit, sales, and customer service departments to resolve disputes, address customer issues, and implement improvements to the overall cash flow process.

Previously work as Content Moderator for Advertising. My mainly job description are the following: • Focus on evaluating advertising content and reviewing the authenticity of Children Product Certificate and UL/ETL/Test Report in conjunction with policy. • Visually navigate and review images, videos, and text-based content through internally developed applications or client tools as appropriate. • Screening our seller partners’ advertising, giving feedback to solve the issues with the ads, and making decisions regarding the content based on the guidelines and policies while maintaining 99% quality and 100% productivity deliverables in daily workflow.