Amazon Virtual Assistant |General Virtual Assistant | CSR

Listening carefully to the needs of my customers before efficiently working to solve their problems and explaining the solutions that adhere to policy and agreement.

Assist with setting up accounts, listing management, shipment of products to the warehouse using LTL and SPD, order management, inventory management, and fixing listing errors and stranded inventory. I am an expert when it comes to reimbursement and claims for fba fees, inventory; lost, damaged, and disposed of, removal orders, mcf, and fba customer orders.

• Recording of Sales, AR collection, and daily expenses in Accounting System. • Updating customer accounts with invoice amounts, payment receipts, and adjustments like discounts or refunds. • Tracking and reconciling cheque payments received against outstanding invoices. This involves recording cheques, such as clearing date, amount, and ensuring they match the invoices and customer accounts • Collaborating with other departments, such as audit, sales, and customer service, to address customer issues, resolve disputes, and improve the cash flow process.

Respond to customer emails promptly and professionally, addressing their concerns and questions with helpful and informative responses. Overall, the main goal as an email support representative will be to provide excellent customer service and help customers feel heard and valued.

Provide assistance to our customers with our product or service through the phone while using positive and professional language, being empathetic towards the customer's situation, providing clear instructions on what the customer needs to do to resolve their issue, and Following up with the customer after the call to ensure their issue has been resolved and ask if they need further assistance.

Previously work as Content Moderator for Advertising. My mainly job description are the following: • Focus on evaluating advertising content and reviewing the authenticity of Children Product Certificate and UL/ETL/Test Report in conjunction with policy. • Visually navigate and review images, videos, and text-based content through internally developed applications or client tools as appropriate. • Screening our seller partners’ advertising, giving feedback to solve the issues with the ads, and making decisions regarding the content based on the guidelines and policies while maintaining 99% quality and 100% productivity deliverables in daily workflow.

My passion for photography combined with my technical expertise in photo editing allows me to bring out the true potential of every image. I have experience in the field of photo editing using Photoshop. My expertise includes but is not limited to color correction, retouching, image manipulation, and composition adjustments. I am skilled in removing blemishes, adjusting skin tones, and eliminating unwanted elements from photographs while maintaining a natural and realistic appearance. From adjusting exposure and contrast to fine-tuning saturation and sharpness, I have the ability to enhance the overall visual impact of a photo. Additionally, I possess a keen eye for detail, ensuring that each edit is flawless and in line with the client's vision.