Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,003.20/month)

Associates degree

Last Active

April 28th, 2024 (13 days ago)

Member Since

November 20th, 2022

Profile Description

I work in the BPO industry for more than 5 years and I believe it is time for me to take my work experiences to the next level by becoming a freelancer.
I have experience in Technical Support for a telecommunication and software company based in the United States. I was hired as a level 1 support. As a L1 support, we get calls from the Sales department when they closed a sale, the Premium Tech Support. We receive the call, then we interview the client about their PC and what issues they have on it. By the time that they appreciated my hard work and saw my potential, they then promoted me as level 2 Support, aka the escalations support. My job as a L2 Support, now just limited to just getting calls from the team such as our L1 Techs. We get calls from them when they've already exhausted their tools and skills to solve the client's problem and they still couldn't get the job done, our role has to takeover. As a Tech Support, sometimes the job doesn't end right there. At times, there are questions that are out of our support, but we go extra Upgrade to see actual info a different employer, I've also experience Email and Chat Support. We have a quota of 75 email responses on a day. Honestly, there are 2 out of 10 times that I have reached that quota because there were a lot of times that the amount of emails from our lead were just few. My experience as an Email and Chat Support lasted for about 9 months.
I also have experience working in the healthcare industry as a Customer Care Rep which to this day, serves as my favorite role. I really liked working and communicating with professionals, such as doctors, nurses and secretaries. I believe this has to do with the growth I've gotten over years working in the BPO.