Email customer support

Overview

Looking for full-time work (6 hours/day)

at $5.00/hour ($660.00/month)

AB Mass Communication 4th year college

Last Active

May 3rd, 2024 (21 days ago)

Member Since

November 19th, 2022

Profile Description

- Korean translator/teacher - With thirteen years of experience working in South Korea, integrating with people of different nationalities and cultures.

- Virtual Assistant and Data Entry/Real Estate - WordPress Virtual Assistant/Basic content editing using Beaver Builder and installing essential plugins.

- Experience and familiarity with Reamaze and Zendesk platforms for handling customer interactions. - Experience with Shopify for fulfilling and checking orders, editing tracking numbers, creating discount codes, and processing refunds and cancelations.

- Head of customer support: I have developed skills and abilities that have enabled me to manage and support other teaUpgrade to see actual infombers. Some of my key responsibilities include the following:

Communicating with the suppliers: To resolve problems or issues, such as product quality, shipping delays, and other logistical problems, negotiate with solutions, and work collaboratively to prevent future problems.

Reviewing and correcting teaUpgrade to see actual infombers' responses: I carefully review the responses of other teaUpgrade to see actual infombers to ensure that they are accurate and professional and provide the best possible customer experience. I provide constructive feedback and guidance if there are mistakes or areas for improvement.

Addressing online reviews: I have experience responding to customer feedback on some online platforms, including BBB, Trustpilot, Facebook, Shop and Loox. When a customer posts a negative review, I contact them and address their concerns. I strive to turn negative experiences into positive ones by providing personalized attention and solutions that meet the customer's needs.

Handling disputes and chargebacks: I am well-versed in the processes and procedures for addressing customer disputes and chargebacks on Shopify, PayPal, Stripe, and Klarna. I do my best to navigate complex situations with confidence and professionalism.