Customer Service Representative/Content Moderator

Overview

Looking for full-time work (8 hours/day)

at $2.50/hour ($480.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

November 18th, 2022

Profile Description

Dedicated professional with 6 years of BPO experience in customer service, content moderation, and training. Highly adaptable, detail-oriented, and skilled at thriving in fast-paced environments while delivering consistent result.

Expertise:

Critical Thinking
Problem-Solving
Time Management
Oral and Written Communication
Leadership
Judgement and Analysis
Attention to Detail
Active Listening
Emotional Resilience
Integrity
Graphic Designing
Computer Literate
Annotation
Platform Knowledge
Policy Expertise
Tech Savvy

Tools I use:

Canva Pro
Gsuite
Ring Central
Slack
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Microsoft Form
Salesforce
Zoom

Experience:

IBEX Global Servies ---------- : Customer Service Representative

Efficiently process payment
Quickly address customer inquiries effectively.
Arrange and schedule tech appointments. 

CNM BPO Solutions ---------- : Order Placer/Customer Support

placing orders on behalf of customers
facilitates a smooth process for fulfilling customer requests 
Handle order-related updates and inquiries. 
Actively communicate with customers regarding any changes to their orders or unavailable items to maintain transparency and satisfaction

Concentrix Davao ---------- : Content Moderator / Annotator

Review sellers’ website images, videos, and product details to match platform listings
Spot and tag any violations with careful observation and clear judgment
Follow set guidelines before making decisions to ensure accuracy and fairness
Create customized queries and responses to help train AI systems
Ensure all queries and responses follow proper grammar and capitalization for clarity and professionalism

Peak Support January 2026 - April 2026 : Customer Service Associate (Project Embrace Surge - Project Based)

Handle inbound calls from caregivers, providing assistance with their concerns.
Guide caregivers step-by-step through the mobile application used for logging in
Conduct outbound calls to proactively reach caregivers.
Walk caregivers through the login process on the mobile application during outbound interactions
Send follow-up emails with login guides, troubleshooting tips, confirmations, and support contacts.