Customer Service Representative / Technical Expert

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

November 18th, 2022

Profile Description

-Adaptable and results-driven customer service professional with proven ability to thrive in fast-paced, high-volume environments requiring critical thinking, problem-solving, collaboration, and sound decision-making.
-Demonstrates a strong work ethic, accountability, and commitment to delivering high-quality customer experiences while consistently meeting performance goals and deadlines.
-Skilled in consultative selling and identifying customer needs to successfully recommend relevant products and services, contributing to sales and customer satisfaction.
-Experienced in troubleshooting and resolving technical issues related to mobile devices, telecommunications services, and account-related concerns through effective diagnostic and communication skills.
-Proficient in securely processing customer payments and handling credit/debit card transactions with accuracy and attention to detail.
-Extensive experience in escalation management, de-escalating challenging situations, resolving complex customer concerns, and maintaining professionalism while handling irate customers.
-Trained in customer onboarding, account activation, number portability (porting), and service migration processes, ensuring seamless transitions and regulatory compliance.
-Proficient in CRM systems, customer account management, and delivering efficient, solution-focused support while maintaining high customer satisfaction.