Virtual Assistant

Part-time virtual assistant managing social media engagement specific to Facebook and Instagram. Responding to customer queries via FB and IG direct message in a timely and accurate way. Managing business reviews via Okendo, Yelp, App store, google Play, and Google Business Reviews. Helping managers create content to promote engagement.

Customer service representative with over 5 years experience in customer service handling multiple accounts. Through this experience I learned how to be a top notch in terms of providing excellent customer service via chat, email and phone support.

As a Customer Service Representative at Amazon, I was dedicated to delivering an exceptional customer experience by providing timely, accurate, and effective solutions to a wide range of inquiries and issues. My primary focus was to ensure customer satisfaction by addressing concerns related to orders, product inquiries, returns, and account management.

In my role as an appointment setter recruiter, I was responsible for sourcing, engaging, and interviewing candidates for appointment setting positions within various industries. My primary focus was to identify highly motivated, results-driven individuals who would be successful in connecting with prospective clients, qualifying leads, and scheduling meetings for sales teams.

As a seller managing operations through Amazon Seller Central, I was responsible for overseeing all aspects of the business’s presence on Amazon, including product listings, inventory management, customer service, and marketing. I focused on optimizing the sales process to ensure maximum visibility and profitability while maintaining excellent customer satisfaction.