VIRTUAL ASSISTANT | CUSTOMER SERVICE

Overview

Looking for any work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

November 17th, 2022

Profile Description

Onboarding Agent

WunderStaff (Medzoomer) | April 2025 – Present

Review and validate submitted documents for accuracy and completeness
Conduct follow-ups to ensure timely completion of requirements
Perform initial candidate interviews
Assist applicants with system setup and onboarding process
Real Time Analyst (Workforce Management)

Concentrix | June 2022 – March 2026

Managed real-time queue performance and staffing levels
Prepared and distributed hourly performance reports
Ensured service level targets were consistently met
Customer Service Associate – Financial (Inbound)

Concentrix | February 2021 – June 2022

Handled inbound financial inquiries with accuracy and professionalism
Assisted customers with account concerns and transactions
Sales Customer Service Associate / Outbound Sales Representative

Concentrix | April 2018 – January 2021

Delivered sales support and customer service for financial accounts
Achieved sales targets through outbound calling
Built strong customer relationships to drive retention
Sales Assistant

Medical Test Systems, Inc. | January 2017 – July 2017

Provided product information, pricing, and availability to clients
Prepared and sent quotations via phone and email
Processed purchase orders and maintained sales documentation
Monitored order status and ensured timely delivery
Documentation Assistant

Focus International Manpower Services | August 2015 – May 2016

Followed up applicants for document and medical submissions
Received and processed applicant requirements (passport, certifications, etc.)
Updated daily employer reports and applicant database (IRIS)
Filed documents with DFA and maintained organized records
Assisted as receptionist and coordinated applicant assessments

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