Guest Support Expert|Property Management|Airbnb|STR/LTR

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

May 2nd, 2024 (yesterday)

Member Since

November 16th, 2022

Profile Description

In the last three years, I've sharpened my abilities as both a Guest Support Specialist and a Property Management Expert. During this time, I've focused on delivering top-notch service to clients who aren't just looking for help managing their properties but also want collaborators in advancing their short-term rental projects. I'm skilled in using various online platforms like Upgrade to see actual info, Airbnb, Expedia, VRBO, and others.

I have a wide range of skills in property management. This includes everything from making sure properties are advertised well and furnished carefully to managing listings, booking reservations, and promptly responding to questions. I also work closely with maintenance teams to ensure properties are well-maintained and guests are happy during their stay.

I make sure to keep up with what's happening in the industry and new technologies. This helps me adapt to changes in the market and come up with new ideas to solve problems.

The link for my video introduction is:

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The link for my resume is:

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I'm really good at solving cases and disputes, making sure my clients keep their top Superhost status on Airbnb. My strong commitment to doing a great job comes from my deep love for giving amazing service and always going above and beyond. I stay ahead of the game by keeping up with what's happening in the industry, always trying to get better at what I do so I can stay on top and give my best. In my quest to do things really well, I'm determined to keep improving, setting new standards for how good service should be and how happy clients should feel.


I have a lot of skills and experience that make me really helpful for managing properties. Some things I'm good at include:

Property Management:
-PMS & Channel Manager
-Customer Service (Email, Chat, and Phone)
- Long-term and short-term Rentals
-Managing reservations
-Property Furnishing / Interior Designing
-Property Listing (OTA and PMS)
-PMS-to-OTA integration and vise versa
-Collection and Accounts Receivable Management
-Claims / Resolution Management
-Coordinating with the housekeeping team and maintenance team
-Communication with Property Managers
-Listing Optimization
-Review Management
-Review removal for the reviews that Airbnb might consider removing based on their guidelines.


**Platforms of Experience**
- Property & Channel Management
- Airbnb
- Upgrade to see actual info
- VRBO
- Hospitable
- Guesty for Pro
- Guesty for Host
- Ownerez
- Hostaway
- Mews
- Escapia
- Hostfully
- Uplisting
- Furnished Finder
- Peerspace
- Zillow

**Pricing & Payment Integration**
- Pricelabs
- Stripe Integration
- Wheelhouse

**Communications & Project Management**
- Asana
- Upgrade to see actual info
- ClickUp
- Slack
- Whatsapp
- Gmeet
- Gvoice
- OpenPhone
- Dialpad

**Property Care & Maintenance Operations**
- Breezeway
- Turno
- Operto Teams
- MaintainX


**Other PMS Tools**
-Notion
-SuperHog
-Loom
-Hopefully Guidebooks
-Schlage
-Operto
-NoiseAware
-Ring Central
-Pentair |  ScreenLogics
- AquaLink
- Ring App
- Wyze
- Lynx

Vendor lookup:
-TaskRabbit
- Yelp
- Angi
- Thumbtack

*Orders and Purchasing*
-Amazon
-Costco
-Instacart
-BestBuy
-Nespresso

* API & ICAL Calendar Synchronization *