Customer Experience Support/Tech Support/IT Helpdesk

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

April 20th, 2024 (12 days ago)

Member Since

November 16th, 2022

Profile Description

• Over 8 years of in-depth experience in BPO industry.
• Established good working relationships with customers/clients.
• Improved Customer Service Level by 20%.
• Handled 300+ associates with 80% rate of improvement regarding their Communication skills and customer service skills.
• Strong verbal and personal communication skills.
• Excellent decision making skills, critical thinker.
• Tolerant and flexible, adjusts to different situations.
• Highly experienced with being a Technical Support Rep, Customer Service Rep, Sales Rep.
• Take information from supervisors regarding cold / warm calling techniques
• Call potential customers by following calling list provided by supervisors
• Greet customers as they pick up the phone and introduce yourself and the company
• Provide information regarding the service or product in question
• Answer any questions that the potential customer asks to the best of ability
• Make sure that the potential customer is not interrupted during conversation or questions
• Take information from potential customers regarding their specific product or service needs
• Jot down all information on a piece of paper or directly on to the company database
• Ask potential customers of a particular time when they will be free to receive calls
• Set appointments with potential customers at their convenience
• Express gratitude to potential customers for their time
• Assign a member of the sales force to each potential customer by providing briefs of conversation and customer needs
• Ensure that sales force member follows up with potential customers
• Document all calls made to potential customers
• Provides information by answering communications; referring special communications to appropriate person.
• Obtains and orients temporary help by forwarding requirements and criteria to temporary services; providing information and directions.
• Maintains human resources records by maintaining applications, résumés, and applicant logs.
• Verifies candidates background by contacting references.
• Enrolls new employees by issuing forms and applications; verifying completion.
• Helps employees by explaining benefit programs.
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