Customer-focused hospitality professional with over 3 years of experience in reservations management, guest services, and virtual receptionist operations across international markets. Proven ability to handle booking systems, manage property inventories, and coordinate with cross-functional teams to ensure seamless guest experiences.
Skilled in handling high-volume inquiries from guests, travel agencies, and corporate clients while maintaining accuracy in reservations, payments, and database management. Experienced in working with global platforms and tools such as Guesty, Stripe, and Jira Service Management, with strong adaptability in remote and fast-paced environments.
Recognized for strong communication skills, problem-solving abilities, and attention to detail, with a consistent track record of supporting customer satisfaction and operational efficiency in both on-site and virtual hospitality roles.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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