Detail-oriented and highly motivated Virtual Assistant with experience in insurance services, administrative support, and ESL teaching. Skilled in data entry, client communication, policy processing, and customer service, ensuring efficient and accurate work. Adept at handling insurance quotes and renewals, scheduling meetings, and managing customer inquiries. Proficient in Microsoft Office, Google Suite, CRM software, and transcription tools. A fast learner, problem-solver, and team player committed to delivering high-quality results.
Skills & Expertise
- Insurance Quotes & Policy Processing
- Virtual Assistance & Administrative Support
- Client Communication & Customer Service
- Data Entry & Accuracy Management
- Time Management & Multitasking
- ESL Teaching & Student Engagement
- Microsoft Office, Google Suite & CRM Software
Work Experience
* Virtual Assistant | Green Brook Insurance (Nov 2023 - Present)
Conducts insurance quotes and renewal proposals for Home, Auto, and Umbrella policies.
Performs accurate data entry and ensures policy details are up-to-date.
Resolves policy-related issues and provides timely updates via
Coordinates and schedules client meetings to discuss coverage options.
* ESL Teacher | Bright Crystal Academy (Apr 2022 - Aug 2023)
Taught English to Chinese, Japanese, Korean, and Vietnamese students.
Developed interactive lessons to improve grammar, pronunciation, and confidence.
Assessed student progress and tailored materials for effective learning.
* Customer Support Representative | Scribie (Feb 2022)
Handled
Addressed concerns and provided support for service-related queries.
* Private Tutor
Assisted students with assignments, projects, and exam preparation across multiple subjects.
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