Customer Service Specialist | Virtual Assistant

Provide excellent support and assistance to patients, their families, and healthcare professionals to ensure a positive experience throughout their interactions with healthcare facilities.

Addressing customer inquiries, resolving issues, and ensuring satisfaction throughout their interaction with a company.

Involve the ability to effectively schedule meetings, appointments, and events while coordinating the availability of multiple parties.

Insurance Verification Specialists verify patients' insurance coverage and benefits, obtain authorization for medical procedures, and educate patients on their insurance coverage. Claims Processors process and submit medical insurance claims, review claims for accuracy, follow up on unpaid or rejected claims, and resolve claim discrepancies.

Prioritizing emails based on urgency and importance, maintaining a clutter-free inbox, utilizing filters and labels for organization, drafting clear and concise responses, and promptly addressing inquiries or requests.

Demonstrates strong interpersonal skills, professionalism, and the ability to work independently or collaboratively as needed.

Identify and cultivating potential customers or clients who have expressed interest in a product or service, with the goal of converting them into sales opportunities.