Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $5.64/hour ($545.46/month)

Bachelors degree

Last Active

July 5th, 2026 (4 days ago)

Member Since

November 23rd, 2015

Profile Description

Good day!

I've worked as a VA for almost 10 years, using my 100mbps fiber internet, so technical and connectivity problems are never issues. 




Executive Assistant — General Scope of Work

As an Executive Assistant, I oversee calendar and email management, support day-to-day administrative operations, and leverage CRM systems and Google Workspace tools to maintain organization and streamline communication between clients and contractors. 

I regularly draft and send professional correspondence to potential and existing business partners, including meeting invitations through Google Meet, which I schedule and organize. I also network and reach out to potential partners via LinkedIn to support business development initiatives. I file compliance documents in Gdrive and Clad, and update our Google Sheet list respectively. Filter and organized raw ticket data exported from Zoho CRM into Google Sheet. Maintain accurate internal records by marking completed tickets and documenting notes. Filters open tickets to provide tracking and reporting through coordination with contractors to verify ticket resolution.  

Created and maintained contractor coverage databases in Google Sheets to track insurance segments, service areas, and applicable coverage periods for accurate coordination and record keeping. 

To maintain accuracy and clarity in communication, I utilize ChatGPT for proofreading and enhancing writing tone and structure, while continuously developing my productivity and organizational skills through tools like Notion.
Additionally, I set up and managed our phone system, coordinating calls with international groups to obtain required documents and fulfill compliance requirements.

Applications and Tools Used

Google Sheets 

Track and monitor the progress of ongoing projects.Maintain
comprehensive contact lists for contractors, projects, and assigned
project managers.

Google Drive

Store and organize contractor files and other key operational documents
essential to daily workflows.CRMs (Clad and Zoho)Maintain
and categorize important contractor files and documentation.Implement
and manage a ticketing system to coordinate communications between complainants and contractors.

OneMap Intranet

Map and visualize active projects, define work zones, and identify
utility lines.Verify and secure project addresses for documentation and coordination.

Job Experiences:


Executive Virtual Assistant for Think and Grow Education

Think and Grow Education is spearheaded by Ray Behan. He is a motivational speaker that teaches people in Australia and all throughout the world, how to better their health and state of mind by adjusting their body frequencies through the use of meditation.

He has several appointments everyday, and my task was to manage his calendar by reminding him and the clients of their schedules through texts, emails, and calls.

I also maintained an Excel database sheet to keep tabs on our Elite Potential clients. These clients are those that we are grooming to become business partners. I answered client queries that came through in Outlook and drafted emails as well in KEAP.

Basically, I did anything my boss needed, researching
music studios through out Perth, looking for hotels in UK, Ireland, etc. all in line with expanding his brand and planning future seminars.


Lead Agent for TalentPop

I served as a lead agent for TalentPop. Basically, TalentPop
provides customer service representatives to different clients and we, as lead agents, are the ones that created the flow chart to help CSR agents navigate their way through the client's processes.

We created Wiki files and guides , so that that even new agents can step in and quickly learn the ropes. We also acted as temporary substitutes in case the CSR agents need to go on leave or resign.


Customer Service Representative for Metal Pay

I also did CSR work, non-voiced account, answering messages of customers of Metal Pay. It is a BitCoin company that provides payment for transactions you make, through the use of a reward system. In their own words, it is the only BitCoin App that pays you for transactions you make.

We used Freshdesk for our CRM and coordinated with the group through Slack. Rendered about 6 months of work.


Executive Assistant/Customer Service for a Landscaping Company in New Zealand

Fulfilled the landscaping needs of the residents of Auckland,
New Zealand. We only do supplies, we don't provide extensive consultancy work for their landscaping projects. We delivered via 1m3 bags of soil, mulch, bark, sand, etc.
We are greatly popular in New Zealand with our excellent products, speedy truck mounted forklift service, and money
back guarantees. We provided the 'hiab option' ,lifting all our
customer's 1 meter cubags over walls or over any obstruction.

We also provided deliveries via a forklift that drops bags off exactly where our customers request of them. 

I basically answered all customer queries and concerns. I also processed all their orders from Gmail. I placed it on Google spreadsheet, updated and verified with Shopify and created their invoices in Xero. I then coordinated with the people in our sales department, sent them the order attached with the PDF invoice created through Xero.

I also plotted out the routes of our delivery runs for the week using Google Maps. I coordinated with the drivers, and our sales team. I checked if stocks are available for the said deliveries. I updated, whenever deliveries are fulfilled, tagged them in the email and in  Google spreadsheet,and filed them.

I also have to face and answer all customer complaints and questions regarding the delivery or regarding product defects. I also provided excellent after sales service through our bag collections scheme.

Whenever they are finished with their projects and
needed to dispose their bags, we supplied hassle free landscaping experience by scheduling collections for the bags, helping out in the recycling efforts overall in the city of Auckland. 


Appointment Setter for a U.S. Quality  Control Company

I was an Appointment Setter for In-Touch Manufacturing, a U.S. Quality Control Company based in China . I started working back in Aug 2016. I called leads from our prospective list of clients and endorsed our services to them, which basically are product inspections and quality control for the supplies they order in China, right before it is shipped to the US. I worked there for about 5 months, and I was able for the most part produce clients especially during the initial months of work. I very much enjoyed my experience working for them. My contract with them ended Jan 16, 2017.

In the first few years, I coordinated with our customers through Gmail only. When we included Gorgias and it consolidated all our Social Media platforms under it, I was regularly using it and became acquainted with the systems integrations. Its Automation, Rules, and Tagging system.


Real Estate Appointment Setter

On May 2016, I've worked as a Real Estate Appointment Setter. What I do is call from our master list of prospective sellers, talk with them and see if we can make a good deal with what they offer. I do everything in PODIO, and call before using GOOGLE VOICE. However, we changed to Skype, and I call and text prospective sellers there now.


Virtual HR Manager

I worked as a Virtual HR Manager for an investment company in New York starting Feb 1, 2016. I reported directly to the General Manager and is responsible for acquiring applicants for hire. I am filling in the OFC and FIELD reps position for different states in the US.
I screened resumes, then I'd call them for Skype video interview. Either we video chatted, video conferenced
or I request they send a video of them in business attire thru their cel phone. I had the experience of using GoToMeetings, and would conduct web conferences with them there. I would endorse them to the General Manager, any feedback from him I'd go and relate to the applicants.


Appointment Setter for a an Australian Construction Company

Back in May 2015, I was a VA for a Construction company in AUSTRALIA
in ---------- This was under the same time zone in my country, which proved to be convenient. I was the right hand man of the CEO and basically did everything he requested, beyond my job description. I did appointment setting, e-mail correspondence and admin work. I managed the schedule of the workers using ASANA, our DATABASE through Excel and Google docs. My daily task aside from appointment setting was DATA ENTRY. I would have had more months there but the company closed down in favor of focusing on their Primary Business
I also worked as a telemarketer on-line for selling Tax preparation services and on-line video editing.

After my work for the US Quality Control Company, I worked basically as CSR, Helpdesk support, and as an Executive Assistant for about 3 months.
I didn't stay for so long as a CSR for the very late start in PST time proved a bit difficult for me. The Help desk job I found out later was a scam, and they kept undertiming us ( and not allowing us to work for a week! ). The EA job, by the time Christmas came, they were cutting costs, and are planning to put a hold to operations, so they let go of people who were most recently hired, given they already had 2 EAs.



Background Work:

I am a former English teacher for 3 years teaching English to Koreans. I also have experiences as a Customer Service Representative ( for Bank of America) and Technical Support Representative for AT&T and Verizon.
I also did sales for about 3 years in the Real Estate Industry for the two largest developers, SM Land and Ayala. I was a Recruiter for English Teachers on-line for about a year.
I believe that my collective experience in general gives me a knowledge on a lot of subjects, and specifically my job as a VA for 4 years gives weight to my bid for admin/sales projects. 

I also underwent online courses for Email Marketing and SMM In-Depth course, currently finishing Excel In-Depth Course.