Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Bachelors degree

Last Active

March 29th, 2024 (18 days ago)

Member Since

November 23rd, 2015

Profile Description

Good day!

I've worked as a VA for almost 8 years, using my 100mbps fiber internet, so technical and connectivity problems are never an issue.


Executive Virtual Assistant for Think and Grow Education

Think and Grow Education is spearheaded by Ray Behan. He is a motivational speaker that teaches people in Australia and all throughout the world, how to better their health and state of mind by adjusting their body frequencies through the use of
meditation. He has several appointments everyday, and my tasks was to manage
his calendar, by reminding him of his schedule, as well as the clients by
texting, emailing and calling them.

I also maintained an excel database to keep tabs on our
Elite Potential clients, those clients that we are grooming to become business
partners. I answered client queries that came through in Outlook.

Basically, I did anything my boss needed, researching
music studios through out Perth, looking for hotels in UK, Ireland, etc. all in
line to the expanding his brand, and scheduling his seminars.


Lead Agent for TalentPop

I served as a lead agent for TalentPop. Basically, TalentPop
provides Customer Service Representatives to different clients, and we Lead
Agents, are the ones that create the flow chart to help the CSR agents navigate
their way into the clients processes. We created Wiki files and guides , so
that that even new agents can step in and quickly learn the ropes through our Wiki
file guides. We also act as temporary substitutes in case the CSR agents need
to go on leave or resign.


Customer Service Representative for Metal Pay

I also did CSR work, non-voiced account, answering messages of customers of the Metal Pay App. It is a BitCoin company that provides payment whenever you do a transaction. In their words, it is the only BitCoin App that pays you.

We used Freshdesk for our CRM and coordinated with the group through Slack. Rendered about 6 months of work.


Executive Assistant/Customer Service for a Landscaping Company in New
Zealand

Fulfilled the landscaping needs of the residents of Auckland,
New Zealand. We only do supplies, we don't provide extensive consultancy
work for their landscaping projects. We deliver via 1m3 bags of Soil,
Mulch, Bark, Sand, etc.
We are greatly popular in New Zealand, with
our excellent products, speedy truck mounted forklift service, and money
back guarantees. We provide the 'hiab option' ,lifting all our
customer's 1 meter cubags over walls or over any obstructions. We also
provide deliveries via a forklift that drops the bags off exactly to
where our customers request of them. 

I basically answered all
customer queries and concerns. I also process all their orders from
Gmail. I placed it on Google spreadsheet, update and verify with Shopify
and create their invoices in Xero. I then coordinate with the people in
our Sales department, send them the order attached with the PDF invoice
created through Xero.

I also plot out the routes of our delivery
runs for the week using Google Maps. I coordinate with the driver, and
our Sales team again. I check if stocks are available for the said
deliveries. I update, whenever deliveries are fulfilled, tag them in the
email and Google spreadsheet and file them. I also have to face and
answer all customer complaints and questions regarding the delivery or
defects. I also provide excellent after sales service through our bag
collections scheme.

Whenever they are finished with their projects and
need to dispose of the bags, I provide a hassle free landscaping
experience
by scheduling a collection for the bags, helping out in the recycling
efforts overall in the city of Auckland. 

Appointment Setter for a U.S. Quality  Control Company

I was an Appointment Setter for In-Touch Manufacturing, a U.S. Quality Control Company based in China . I started working back in Aug 2016. I called leads from our prospective list of clients and endorsed our services to them, which basically are product inspections and quality control for the supplies they order in China, right before it is shipped to the US. I worked there for about 5 months, and I was able for the most part produce clients especially during the initial months of work. I very much enjoyed my experience working for them. My contract with them ended Jan 16, 2017.

In the first few years, I coordinated with our customers through Gmail only. When we included Gorgias and it consolidated all our Social Media platforms under it, I was regularly using it and became acquainted with the systems integrations. Its Automation, Rules, and Tagging system.


Real Estate Appointment Setter

On May 2016, I've worked as a Real Estate Appointment Setter. What I do is call from our master list of prospective sellers, talk with them and see if we can make a good deal with what they offer. I do everything in PODIO, and call before using GOOGLE VOICE. However, we changed to Skype, and I call and text prospective sellers there now.


Virtual HR Manager

I worked as a Virtual HR Manager for an investment company in New York starting Feb 1, 2016. I reported directly to the General Manager and is responsible for acquiring applicants for hire. I am filling in the OFC and FIELD reps position for different states in the US.
I screened resumes, then I'd call them for Skype video interview. Either we video chatted, video conferenced
or I request they send a video of them in business attire thru their cel phone. I had the experience of using GoToMeetings, and would conduct web conferences with them there. I would endorse them to the General Manager, any feedback from him I'd go and relate to the applicants.


Appointment Setter for a an Australian Construction Company

Back in May 2015, I was a VA for a Construction company in AUSTRALIA
in Upgrade to see actual info This was under the same time zone in my country, which proved to be convenient. I was the right hand man of the CEO and basically did everything he requested, beyond my job description. I did appointment setting, e-mail correspondence and admin work. I managed the schedule of the workers using ASANA, our DATABASE through Excel and Google docs. My daily task aside from appointment setting was DATA ENTRY. I would have had more months there but the company closed down in favor of focusing on their Primary Business
I also worked as a telemarketer on-line for selling Tax preparation services and on-line video editing.

After my work for the US Quality Control Company, I worked basically as CSR, Helpdesk support, and as an Executive Assistant for about 3 months.
I didn't stay for so long as a CSR for the very late start in PST time proved a bit difficult for me. The Help desk job I found out later was a scam, and they kept undertiming us ( and not allowing us to work for a week! ). The EA job, by the time Christmas came, they were cutting costs, and are planning to put a hold to operations, so they let go of people who were most recently hired, given they already had 2 EAs.



Background Work:

I am a former English teacher for 3 years teaching English to Koreans. I also have experiences as a Customer Service Representative ( for Bank of America) and Technical Support Representative for AT&T and Verizon.
I also did sales for about 3 years in the Real Estate Industry for the two largest developers, SM Land and Ayala. I was a Recruiter for English Teachers on-line for about a year.
I believe that my collective experience in general gives me a knowledge on a lot of subjects, and specifically my job as a VA for 4 years gives weight to my bid for admin/sales projects. 

I also underwent online courses for Email Marketing and SMM In-Depth course, currently finishing Excel In-Depth Course.