I've been in the BPO industry for about 9 years now. I've handled different accounts such as Intuit, Microsoft, HP, and YouTube support. I've been a customer service representative for 6 years and 3 years as a technical support representative. I've handled both voice and non-voice accounts so I can say that I'm flexible to work in both ways. I'm a fast learner and I can cope immediately with changes if needed.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.